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Frequently Asked Questions (FAQ)

Welcome to the Brian Tracy International FAQ page. Below is a categorized list of common questions and answers about our products and services. The questions are listed by categories, but if you cannot find the answer to your question below, please email your inquiry to support@briantracy.com for further assistance.

Returns and Refunds:

All physical products can be returned for a full refund less shipping within 365 days of purchase. Returns must be unworn, complete and in the same condition it was received. Please include a copy of one of the following:

  1. Invoice
  2. Packing Slip
  3. Note with your first and last name, shipping/billing address, email address and phone number.

Return Complete Package to:
Brian Tracy International
Attn: Returns
2840 Fifth Ave., Suite 400
San Diego, CA 92103

Refunds for the price of the product will be made within 7-14 days. Refunds are made to the purchasing credit card and if the card has expired, we will need the new expiration date in order to expedite your refund.

Digital Products, Downloads and eLearning:

MP3’s are digital audio files, not physical products. They are not shipped, can be immediately downloaded after purchase and saved to your computer for instant access. You can listen to them on your computer, burn the file onto a CD, or add them to your MP3 player if you have one. An MP3 player is not required to access the file and are in an online format only.

It is recommended to SAVE your MP3 before you open the file. Often times just "clicking" on the file link will prompt it to play but not save.

TO SAVE:

Windows

  1. Right Click on the link to the MP3 file, and choose the option to "Save Link" or "Save Target As." (Depending on what browser you are using, the option will be different)
  2. From there you may save the MP3 file to the folder of your choice. (It is best to choose a simple folder, so you will always remember where you stored the MP3)
  3. Once you click "Save" the MP3 will begin to download, and when it is complete, it will be saved on your computer in the folder that you chose to store it in.
  4. You may then access the MP3 by going into that folder, and double clicking the file.

Mac OS X

  1. Hold down the control key and click (or right click) on the link to the MP3 file, then choose “Open Link” or "Download Linked File" from the menu that appears. It will then download to your downloads folder.
  2. From there you may access your MP3 by going to your Downloads folder and double clicking the file.

*NOTE: The Downloads folder is the default folder for download saving on Macintosh computers. However, if you have changed your default folder (in preferences) it will download to the folder you chose as your default.

You can also copy the hyperlink, paste it into a new browser (such as Google Chrome or Mozilla Firefox), select "file," then select "save as" or other save method.

Finally if you're still unable to download your MP3, you can go to www.briantracy.com, login to your account, go to "My Downloads" and select "Download Now."

Currently, you will not be able to download your MP3 directly to your MP3 capable device. We encourage you to download your files promptly to your computer and make back-up copies of it. Once you have successfully saved the file onto your computer, please feel free to transfer your files to an MP3 capable device for your convenience. If you are unable to complete a download, please contact support at (858) 436-7300 or support@briantracy.com.

As a security measure, there is a limit to how many times a file can be downloaded. If you happen to reach the limit, please contact support at (858) 436-7300 or support@briantracy.com.

If the product is available in digital format, there will be an option to purchase in this format on the top of the product page.

No. Virtual training course videos cannot be downloaded. You will always need internet connection to access the videos on the E-Learning platform.

E-Learning programs is a convenient way to view video training materials at your home, office, or on the go-on your mobile device. Every video lesson is complete with an action guide worksheet that you can use to follow along and use to track your progress. To access the E-Learning catalog and view all our online video training course materials visit our store.

An eLearning username and password will be provided to you upon the purchase of an online E-Learning course. In the case of a lost username or password, please contact support@briantracy.com. To access your account, please input your login information on our my account section.

Yes, you can easily access your video where you left off by clicking on the “My Courses” section of the E-Learning platform and viewing your last accessed video.

Discount Codes and Gift Certificates:

You may enter your discount code on the Payment Page during the checkout process.

Please be sure that the item you are purchasing has not already been discounted 35% or more. Discount Codes cannot be applied to any item already discounted 35% or more.

If your gift certificate code has dashes, please be sure to include this when you enter in your code during checkout. If you continue to experience issues with your code, please contact support at (858) 436-7300 for assistance.

International Orders

Due to varying customs regulations, please allow 2-5 weeks for international packages to arrive. Read about our customs policies here. Read about our customs policies here.

We are proud to service all countries and provide international shipping options. During the checkout process, please select the right country using the drop down box.

Shipping costs depend on which shipping method you choose and the shipping destination. Please enter in your shipping address during the checkout process. Before you place the order, you will be able to review your order details including shipping & handling.

Payment Information

Currently we can only accept all of the following major credit cards: Visa, MasterCard, American Express, and Discover.

No. Cashier’s checks and money orders are not accepted forms of payment on www.BrianTracy.com.

It is required by law to collect sales tax on orders shipped to California. If you are shipping to California, additional sales tax will be added to your order total and displayed on your final order confirmation.

Yes. All transactions on www.BrianTracy.com are secure and are backed by our Privacy Notice. We are committed to protecting your privacy. For more information, please read our Privacy Policy.

We accept all Visa, Mastercard, American Express, Discover, and PayPal.

Please check to make sure that the information you provided matches the information associated with the credit/debit card you are using. The billing address must match the billing address associated with the credit card. If all the information appears to be correct, please contact support@briantracy.com for assistance.

Newsletters

At the bottom of each newsletter there is an option to opt-out. Simply click on the “Please click here to unsubscribe” link or email support@briantracy.com to remove your email from our listing. You can also manage your newsletter subscription by logging into your account at www.BrianTracy.com and clicking on the “My Account” tab located on the top of the home page. Please click on the “My Newsletters” tab to alter your subscription.

You can correct, access, and update your information by logging into your account at www.briantracy.com and clicking on the “My Account” tab located on the top of the home page. This page allows you to update your name, email address, and phone number to keep your information current.

You can change the newsletters you are subscribed to by logging into your account at www.briantracy.com and clicking on the “My Account” tab located on the top of the home page. Please click on the “My Newsletters” tab to alter your subscription.

Miscellaneous

We would love to assist you further and help you find the answer you are looking for. Please contact support at (858) 436-7300 or email support@briantracy.com for assistance. During regular business hours, a representative is available for Live Chat assistance. To start a Live Chat conversation, please click on the “Live Chat With Us” button on the right-hand corner of every page.

Please use our search bar on the right hand corner of every web page on our website. If you are looking for a specific product, please type in the title name to formulate a list of search results. For additional assistance, please contact support at (858) 436-7300 or support@briantracy.com.

Please follow this link to view more information on Brian Tracy’s products and what people are saying. Customer reviews for products can be viewed on each product page.

We appreciate all feedback and would love to give you the opportunity to share your review with other customers. Please follow this link to write your own review of a product you purchased.

Currently Brian Tracy International is not accepting applications for distributors. To view the list of current distributors in your area, please contact us.

At this time, our office does not carry products translated in different languages. We suggest searching an outside retailer such as Amazon or Audible to find translated copies of our materials.

Please email customer support at support@briantracy.com to send a personal message or request.

If you are interested in booking Brian for a seminar or event, please email mschiller@briantracy.com.

Affiliate

Join Brian Tracy’s Affiliate Partnership Program and receive anywhere from 20-50% commission on every product sale. To apply for our Affiliate Partnership Program, please visit our affiliate page.

There are two types of affiliate programs available to choose from. Please refer to our affiliate page to learn more about the options available to you.

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