Create a Great Customer Experience
Create a Great Customer Experience
Little Things Mean A Lot
One of the greatest success principles of all is called the Law of Accumulation. This law says that everything great and worthwhile in human life is an accumulation of hundreds and sometimes thousands of tiny efforts and sacrifices that nobody ever sees or appreciates. It says that everything accumulates over time. That you have to put in many, many, many tiny efforts that nobody sees or appreciates before you achieve anything worthwhile. It’s like a snowball. A snowball starts very small, but it grows as it adds millions and millions of tiny snowflakes and continues to grow as it gathers momentum.
Learn What You Need To Learn
There are three areas where the law of accumulation is important. The first is in the area of knowledge. Your body of knowledge is a result of hundreds, perhaps thousands, of small pieces of information.
Any person with a large knowledge base has spent thousands of hours building that knowledge base one piece at a time. And what you see when you meet the individual is an expert in his or her field, with that high level of knowledge that makes him very valuable in the marketplace.
Save Your Money
The second area where the Law of accumulation works is with regard to money. Every large fortune is an accumulation of hundreds and thousands of small amounts of money, and the place to start is to take any amount of money that you can right now and begin to save it. When you begin to save money, it sets up a force field of energy and it triggers the law of attraction. As a result you begin to attract to you even more bits of money to add to your savings.
Do you want to know the laws of success?
There are laws that explain how people act in any given situation. Laws that explain why some people triumph while others fail. These laws can predict the outcome in the game of life. If you learn these laws, and apply them — YOU will become a winner.
Attract Riches Into Your Life
And I’ve spoken to many, many successful people and they’ve told me the same story. That as soon as you start to put savings aside, it starts to attract into your life and into your work all the money that you need to achieve your goals. The reason why most people retire poor is they never put the initial savings aside to start with.
Get The Experience You Need
The third area where the law of accumulation applies is in the area of experience. You’ll find that successful people in any field are those who have far more experience in that field than the average. And there is nothing that replaces experience. Whether it’s in business or entrepreneurship or management or parenting or selling or anything else. Many people do not take the risks that are necessary to move out of their comfort zone because they’re afraid it won’t work out.
Everything Counts
But the fact is that until you move out of the comfort zone and get the experience from making the mistakes, it’s not possible for you to grow and become capable of earning the kind of money that you desire. Now here’s the key to the law of accumulation. It says that everything counts. Everything that you do counts. The biggest mistake that people make is they think that only what they want to count, counts. That when you read a book, when you listen to an audio program, when you go to a course, when you go to bed early and you get up early and you work, it all counts. And it’s all going on the plus side of your ledger.
Use Your Time Well
But when you watch television, waste time, hang out, fool around and so on, all of that counts, as well, and it’s going on the negative side. A person who has a great life, by the law of accumulation, is a person who’s accumulated far more credits on the credit side than debits on the debit side. And here’s an important point. If what you are doing is not moving you towards your goals, then it’s moving you away from your goals. Nothing is neutral. Everything that you’re doing is either moving you toward the things that you want to accomplish in life, the person you want to be, the wealth you want to accumulate, or it’s moving you away. Everything counts. The law of accumulation says that everything counts.
Action Exercises
First, begin today to build your knowledge base in the subject that can be most helpful to you in achieving financial independence. Whether it takes a week, a month or a year to become thoroughly knowledgeable, it doesn’t matter. Just get started today.
Second, get as much experience as you can in your chosen field. Start a little earlier, work a little harder and stay a little later. Take risks and try every different way you can think of to achieve your goal. This experience is invaluable and it accumulates over time.
The Universal Laws of Success and Achievement
How You Can Be More Effective in Giving Feedback to Your Staff
An important part of business communication is giving feedback, correction and discipline to your staff. One of the jobs of the manager is to be a teacher, and in some cases a disciplinarian. This means that, in order to do your job properly, and in order to develop your staff to make their highest potential contribution to the organization, you must give them regular feedback on what they are doing right and where they can improve.
Constructive Criticism
Most people are very tense about giving discipline or what is often called, "constructive criticism." However you can make it a low stress occasion by focusing on the behavior and the performance rather than on the person. This requires that you report what you see, rather than what you feel, or your interpretation of events.
Focus on the Behavior
For example, a person comes back from a luncheon two hours late. Instead of getting angry with the person, you could say, "I see that you took more than two hours for lunch today. This causes some disruption in the office because of the work that doesn’t get done. Is there a reason for this long lunch?"
In other words, what you are doing is reporting on the individual’s behavior and leaving the door open for a variety of interpretations or explanations. The individual may have had a car accident or a medical appointment, or a family emergency.
Thinking About the Future
One of the best ways to deal with poor performance is to focus on the future over the past. Instead of becoming angry over what has already happened, or not happened, you should explain clearly to the individual what you want to see done differently. Get an agreement from the individual that the job will be done differently in the future. Agree to meet on a regular basis to review progress.
Build Self-Esteem
Always end a disciplinary interview with an expression of faith and confidence in the individual. Always do everything possible to preserve the individual’s self-esteem and self-image. End the conversation with a positive statement that causes the person to go back to work feeling better about himself or herself.
Aim For Improved Performance
Remember, the only purpose of a session of constructive criticism is to improve performance. If you lose sight of that and instead you attack or criticize the other person, his or her performance will not improve. In fact, if you criticize a person too often, the individual will stop doing that job altogether. Their performance will deteriorate and they will become less and less willing to contribute to the goals of the company.
Action Exercises
First, always criticize or correct a person in private. When someone has made a mistake or done a poor job, arrange to see them alone, explain your concerns and ask for their explanation – before you say anything.
Second, no matter what has happened, always focus on the future over the past. Focus on what can be done now rather than what has already happened. Focus on what the person should do next time rather than the mistake that has already been made.
Leadership for Results Package

Entrepreneurship is the art of finding profitable solutions to problems.
Entrepreneurship is the art of finding profitable solutions to problems. Every successful entrepreneur, every successful businessperson has been a person who has been able to identify a problem and come up with a solution to it before somebody else did. Here are the five rules for entrepreneurship.
Find A Need And Fill It
First, find a need and fill it. Ross Perot, when he was working for IBM, saw that his customers who were buying IBM computers, needed help in processing their data. He went to IBM with this idea and they said they weren’t interested, so he started his own business. He eventually sold it out for $2.8 billion dollars. He found a need and he filled it.
Find A Problem And Solve It
The second rule is to find a problem and solve it. A secretary working for a small company began mixing flour with nail varnish in order to white out the mistakes she was making in her typing. Pretty soon, her friends in the same office asked if she could make some for them. So she began mixing it on her kitchen table. Then, people in other offices started asking for it, and she eventually quit her business and worked full time creating what is today called Liquid Paper. A few years ago, she sold her company to Gillette Corporation for 47 million dollars.
Customers for Life
The highest paid salespeople and the most profitable companies have the best reputation for customer service. You learn a series of low-cost, no-cost ways to get customers to buy from you, buy again, and tell their friends.
Look for Solutions
Find a problem and solve it. Find a problem that everybody’s got and see if you can’t come up with a solution for it. Find a way to supply a product or a service better, cheaper, faster or easier. Clemmons Wilson saw that there was a need for hotels that could accommodate families that were traveling, and he started Holiday Inns. And Holiday Inns has now become one of the most successful hotel chains in the world.
Focus On Your Customer
Here’s the key to success in business. Become obsessed with your customer. Fixated on your customer. Think of the customer. Think of what the customer wants, what the customer needs. What the customer will pay for, what the customer’s problems are. Thomas J. Watson, Senior, the founder of IBM, taught his people and built his company on this principle. See yourself as working for the customer. Once you’ve come up with a product or an idea, then start to invest your time, talent and energy instead of your money, to get started.
The Source of Most Great Fortunes
Remember this, most great fortunes in America were started with an idea and with personal efforts. Most great fortunes were started with the sale of personal services. This is called sweat equity. In other words, instead of cash equity, put in sweat equity. Put in the sweat of your brow to begin your business. You can learn valuable lessons operating on a small scale.
Action Exercises
Here are two things you can do immediately to put these ideas into action:
First, find a need and fill it. Look around you and search for needs that people have for products or services that are not being met. One small idea is enough to start you on the way to business success.
Second, find a problem and solve it. Look around you for problems that you or other people have that are not yet being solved. Look for solutions that nobody has thought of and give them a try. One good solution could change the whole direction of your life.