Posted by Brian Tracy on Oct 22, 2008
Listening is the Key
Listening builds self-esteem. It has been said that, "Rapt attention is the highest form of flattery." When you listen intently to another person and it is clear that you genuinely care about what that other person is saying, his or her self-esteem goes up. His or her feeling of personal value increases. He or she feels more worthwhile and important as a human being. You can actually make another person feel terrific about himself or herself by listening in a warm, genuine, caring way to everything he or she has to say.
Pay Close Attention
When a man and a woman go out for the first time, they spend an inordinate amount of time talking and listening to each other. They look into each other’s eyes and hang on every word. They are each fascinated by the personality of the other. The more each listens to the other, the more positive and happy each of them feel and the stronger becomes the bonds of affection between them.
Become an excellent listener and learn to Communicate With Power.
Focus 100% On the Other Person
The opposite of listening is ignoring. You always listen to that which you most value. You always ignore that which you devalue. The fastest way to turn a person off, to hurt their feelings and make them feel slighted and angry is to simply ignore what they are saying or interrupt them in the middle of a thought. Ignoring or interrupting is the equivalent of an emotional slap in the face. Men especially have to be careful about their natural desire to make a remark or an observation in the middle of a conversation. This can often cause the sales conversation to come to a grinding halt.
Action Exercises
First, take every opportunity to make the other person feel important by listening attentively to what he or she says.
Second, avoid interrupting the other person by slowing down and pausing for a few moments after he or she has stopped speaking.
Communicate With Power
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Posted by Brian Tracy on Oct 15, 2008
Have you ever lost a sale because a prospect came up with an objection?
It may have happened at the start when they said they were too busy to talk to you or later when they told you your price was too high.
Has this ever happened to you? Has a prospect ever said:
"I have to think it over."
"We have a supplier for this."
"I have to get approval from my boss."
"We really don’t need this right now."
"I have concerns about your ability to do all this."
It’s like someone out there is playing a dirty trick on you. You know your company has great products, great services and compared to your competitors are the absolute best. And you know for a fact the prospect could really benefit from your product or service. But then what happens?
Prospects start doing battle with you by throwing multiple objections at you or by just chucking one simple deal killing objection out there.
You may even have come up with or been given answers to these common objections, but trying to come back with rebuttals is like chasing the horse after it’s out of the barn. It’s usually too late!
The Secret to Selling
When I first started in sales the same thing happened to me. I’d launch into my sales pitch only to find it derailed by the simplest objection. I’d leave, frustrated and wishing I knew what to do to ensure I never had to deal with those objections again so I could close more sales. Have you ever felt this way too?
Then I discovered the simple secret to selling that turned my career and my life around. I discovered how to eliminate objections before prospects ever brought them up so that when it was time for the close, there wasn’t anything in the way of finalizing the deal.
The key to getting in the door and closing more sales is having a system for eliminating objections so prospects never bring them up. It’s that simple!
The Art of Closing the Sale can be learned and perfected.
Selling Is Like Flying A Plane - Or Should Be
Plane crashes are rare. It’s far safer to fly than drive to the grocery store in your car. Why?
The airlines don’t just wait for something to break and then try to fix it when the plane is falling out of the sky, they identify and address maintenance issues before they become problems. It’s not a perfect system, but their overall record of getting people where they want to go is excellent.
For most businesses and sales people the preventive maintenance program is missing from the sales process. You’re stuck trying to respond to objections in mid-flight when in fact it’s far easier to get rid of them before you get anywhere near the closing process.
Keep Your Selling Process in Peak Health
Only a generation ago polio struck fear in the hearts of parents everywhere, and people died often of smallpox and measles, yet you hardly hear mention of these diseases today. Why is that?
People got tired of treating deadly diseases, and thanks to our scientists, came up with quick and easy ways for preventing them.
Selling is just like your health. If you want to keep it from getting infected with deal-killing objections you need to treat them before they ever infect your sales process.
The Art of Closing the Sale
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Posted by Brian Tracy on Sep 24, 2008
Learn to Listen Well
A vital key to sales success is listening. The ability to listen well is absolutely indispensable for success in all human relationships. The ability to be a good listener in a sales conversation is the foundation of the new model of selling. It leads to easier sales, higher earnings and greater enjoyment from the sales profession.
Being A Good Talker is Not Enough
Many salespeople have been brought up with the idea that, in order to be good at your profession, you must be a glad-hander and a good talker. You have even heard people say, "You have the ‘gift of the gab’; you should be in sales!"
Become a master communicator with How to Talk: Secrets of the Great Communicators + Bonuses!
Focus On the Other Person
Nothing could be further from the truth. As many as seventy five percent of all top salespeople are defined as introverts on psychological tests. They are very easy going and other-centered. They would much rather listen than talk. They are very interested in the thoughts and feelings of other people and they are quite comfortable sitting and listening to their prospects. They would much rather listen than talk in a sales situation. Poor salespeople dominate the talking, but top salespeople dominate the listening.
Practice "White Magic" With Everyone
Listening has even been called "white magic." It is too rarely engaged in by business people. When a salesperson develops a reputation for being an excellent listener, prospects and customers feel comfortable and secure in his or her presence. They buy more readily, and more often.
Practice the 70/30 Rule
You’ve heard it said that God gave man two ears and one mouth, and he is supposed to use them in that proportion.
Top salespeople practice the "70/30 rule." They talk and ask questions 30 percent or less of the time while they listen intently to their customers 70 percent or more of the time. They use their ears and mouth in the right ratio.
Action Exercises
Here are two things you can do immediately to put these ideas into action.
First, resolve today that, from now on, you are going to dominate the listening in every sales conversation. Become comfortable with silence.
Second, practice the 70/30 rule in every sales conversation. Listen 70% of the time and only talk and ask questions 30% of the time.
How to Talk: Secrets of the Great Communicators + Bonuses!
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Posted by Brian Tracy on Sep 17, 2008
There Are No Buffers
Selling is one of the toughest jobs in the world. There are no buffers between you and the reality of daily difficulties, delays and disappointments. You often ride an emotional roller-coaster, up and down, that never seems to stop. You are all alone.
You Must Motivate Yourself
Like a front line soldier, you must get yourself up every day and go out to where the bullets of rejection fly. You must continually deal with the possibility that all your sales efforts could turn out to be in vain through no fault of your own. And you must keep on going in spite of this because your profession of selling requires it.
Face the Facts of Selling
Selling is hard. It always has and it always will be. Even for the best and most experienced salespeople, it is a continual effort. You can make it easier by developing your skills in the critical areas of prospecting, presenting and closing sales, but you can never make selling an easy profession. However, once you accept that selling is a hard way to make a living, it somehow becomes a little easier. When you stop expecting it to be something other than it is, much of the stress of selling goes out of it. As William James said, "The first step in dealing with any difficulty is to be willing to have it so."
Open Unlimited Opportunities
Selling is also a wonderful profession. It offers opportunities for the average person that are unimaginable in most countries. Your potential earnings are beyond what 95 percent of the world’s population could ever hope for or expect. Because selling is difficult, your activities are valuable and important and they have to pay you very well for carrying them out. As you move to the top of your field, you can earn more than a person with ten or twelve years of university education. You can eventually become financially independent. Fully five percent of self-made millionaires in America are salespeople who do their jobs extremely well.
Make a Wonderful Living
As a salesperson, the reason that you can make a wonderful living for yourself and your family, achieve your goals and fulfill all of your aspirations, is because making the sale is difficult, and often, extremely difficult. And the longer the sales cycle, or the larger the dollar amount involved, the more that companies have to pay salespeople to do the work. When you are selling complicated or expensive products in a highly competitive market, and you do it well, you can become one of the highest paid people in your field, if not the world.
Using The Law of Attraction can help you achieve all your goals!
Be the Best at What You Do
You should get up every morning and give a silent prayer of thanks that selling is so difficult. If it was easy, the field would be flooded by amateurs and the amount you could earn would be greatly reduced. But because it is hellishly hard, by becoming very good at it, your future can be unlimited!
Action Exercises
Here are two things you can do immediately to put these ideas into action.
First, dedicate yourself to getting better and better at selling. The better you get at selling and closing, the easier and more enjoyable it is.
Second, be grateful that selling is a tough job. It keeps the weaklings and the mediocre out of the field and enables you to be even more successful.
The Law of Attraction — In Action LIVE Teleseminar
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Posted by Brian Tracy on Sep 3, 2008
Your Foundation for Success
Relationship Selling is the core of all modern selling strategies. Your ability to develop and maintain long-term customer relationships is the foundation for your success as a salesperson and your success in business. Relationship selling requires a clear understanding of the dynamics of the selling process as they are experienced by your customer.
Propose a Business Marriage
For your customer, a buying decision usually means a decision to enter into a long-term relationship with you and your company. It is very much like a "business marriage." Before the customer decides to buy, he can take you or leave you. He doesn’t need you or your company. He has a variety of options and choices open to him, including not buying anything at all. But when your customer makes a decision to buy from you and gives you money for the product or service you are selling, he becomes dependent on you. And since he has probably had bad buying experiences in the past, he is very uneasy and uncertain about getting into this kind of dependency relationship.
Make Customers for Life
Fulfill Your Promises
What if you let the customer down? What if your product does not work as you promised? What if you don’t service it and support it as you promised? What if it breaks down and he can’t get it replaced? What if the product or service is completely inappropriate for his needs? These are real dilemmas that go through the mind of every customer when it comes time to make the critical buying decision.
Focus on the Relationship
Because of the complexity of most products and services today, especially high-tech products, the relationship is actually more important than the product. The customer doesn’t know the ingredients or components of your product, or how your company functions, or how he will be treated after he has given you his money, but he can make an assessment about you and about the relationship that has developed between the two of you over the course of the selling process. So in reality, the customer’s decision is based on the fact that he has come to trust you and believe in what you say.
Build a Solid Trust Bond
In many cases, the quality of your relationship with the customer is the competitive advantage that enables you to edge out others who may have similar products and services. The quality of the trust bond that exists between you and your customers can be so strong that no other competitor can get between you.
Keep Your Customers for Life
The single biggest mistake that causes salespeople to lose customers is taking those customers for granted. This is a form of "customer entropy." It is when the salesperson relaxes his efforts and begins to ignore the customer. Almost 70 percent of customers who walked away from their existing suppliers later replied that they made the change primarily because of a lack of attention from the company.
Once you have invested the time and made the efforts necessary to build a high-quality, trust-based relationship with your customer, you must maintain that relationship for the life of your business. You must never take it for granted.
Action Exercises
First, focus on building a high quality relationship with each customer by treating your customer so well that he comes back, buys again and refers you to his friends.
Second, pay attention to your existing customers. Tell them you appreciate them. Look for ways to thank them and encourage them to come back and do business with you again.
Customers for Life
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Posted by Brian Tracy on Aug 27, 2008
In golf, there is a saying that, “You drive for show, but you putt for dough.”
In selling, you prospect and present for show, but you overcome customer skepticism and gain commitment for dough. Your ability to answer objections and get the sale is the true test of how good you really are as a salesperson.
The True Test of Selling
This is perhaps the most stressful and challenging part of the sales process. It’s where the rubber meets the road. It is your ability to answer the questions that the prospect puts to you and overcome his natural reluctance to make a commitment that wraps up the sales process. It is also the part of the sales process that salespeople dislike the most and which customers find the most stressful.
Plan It in Advance
The end game of selling must be carefully thought through and planned in advance so that you are thoroughly prepared to bring the sales conversation to its natural conclusion at the earliest and most appropriate moment. Fortunately, this is a skill, like riding a bicycle or typing with a typewriter, and you can learn it through study and practice.
Close more sales with The Art of Closing the Sale
Handling Objections Comes First
Handling objections and closing the sale are two different parts of the sales process but they are so close together that this chapter will discuss them as a single function. Just as there are reasons why people buy a product, there are reasons why they don’t. Often answering an objection or removing an obstacle is the critical element in making the sale. You can answer the objection and close the sale simultaneously.
Make It a Reason to Buy
Objections can be turned into reasons for buying. Just as there is a primary reason for buying a product, a hot button, there is a primary objection that stops the person from buying it. If you can emphasize the one and remove the other, the sale falls together naturally.
Smaller Products Versus Larger Products
In selling smaller products or services, where you can prospect and make a complete presentation in the first meeting, your approach to closing will be different from that required if you are selling a larger product in a multi-call sale that stretches over several weeks or months.
Ask For the Order
In the shorter, smaller sale, the prospect knows everything necessary to make a buying decision at the end of your presentation. Your aim should be to answer any lingering questions and then ask for the order. In the larger sale, you may have to meet with the prospect several times before the prospect is in a position to make a buying decision. You will have to be more patient and persistent.
Action Exercises
Here are two things you can do immediately to put these ideas into action.
First, prepare yourself in advance for the endgame of selling by anticipating anything the customer might offer as a reason for not buying. Be ready.
Second, look for the hot button, the reason the customer will buy, and press it. Meanwhile, find out his major reason for not buying and remove it.
The Art of Closing the Sale
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Posted by Brian Tracy on Aug 19, 2008
Listening Builds Self-Esteem
It has been said that, "Rapt attention is the highest form of flattery." When you listen intently to another person and it is clear that you genuinely care about what that other person is saying, his or her self-esteem goes up. His or her feeling of personal value increases. He or she feels more worthwhile and important as a human being. You can actually make another person feel terrific about himself or herself by listening in a warm, genuine, caring way to everything he or she has to say.
When a man and a woman go out for the first time, they spend an inordinate amount of time talking and listening to each other. They look into each other’s eyes and hang on every word. They are each fascinated by the personality of the other. The more each listens to the other, the more positive and happy each of them feel and the stronger becomes the bonds of affection between them.
The Opposite of Listening is Ignoring
You always listen to that which you most value. You always ignore that which you devalue. The fastest way to turn a person off, to hurt their feelings and make them feel slighted and angry is to simply ignore what they are saying or interrupt them in the middle of a thought. Ignoring or interrupting is the equivalent of an emotional slap in the face. Men especially have to be careful about their natural desire to make a remark or an observation in the middle of a conversation. This can often cause the sales conversation to come to a grinding halt.
Action Exercises
Now, here are two things you can do immediately to put these ideas into action.
First, take every opportunity to make the other person feel important by listening attentively to what he or she says.
Second, avoid interrupting the other person by slowing down and pausing for a few moments after he or she has stopped speaking.
Superstar Selling!
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Posted by Brian Tracy on Jul 22, 2008
Your mission statement is always written in the present tense, as though you have already become the person that you have described.
It is always positive rather than negative. And it is always personal.
Program Yourself Correctly
Your subconscious mind can only accept your mission statement as a set of commands when you phrase it in the present, positive and personal tenses. "I am an exceptional salesperson," is a perfect example. After every sales call, you should quickly reread your mission statement and ask yourself if your recent behavior was more like the person you want to be, or less? As a top sales performer, you are always comparing your sales activities against a high standard and adjusting your activities upward. You’re continually striving to be better. Every day in every way, you are deliberately working to become more like the ideal person you have envisioned.
Learn how to stand out from your competitors, sell more at higher prices and dominate your market with The Power of Branding.
Determine Your Mission Statement
Your goal is that, a year from today, when one of your customers has lunch with one of your prospects, and your prospect asks your customer to describe you in detail as a salesperson, your customer will recite your business mission statement voluntarily. The way you have treated your customer will have been so exemplary that your customer will describe you in the most glowing of terms.
Compare Yourself Against Yourself
Once you have developed a mission statement like this, you can read it, review it, edit it, and upgrade it regularly. You can add additional qualities to it and more clearly define the qualities you’ve already listed. It becomes your personal credo, your philosophy of life, your statement of beliefs and a guide to your behavior in all your interactions with others. Each day, you can evaluate your behaviors and compare them against the standard that you have set in this statement.
Shape Your Own Personality
Over time, a remarkable thing will happen. As you read and review your personal mission statement, you will find yourself, almost unconsciously, shaping your words and conforming your behaviors so that you are more and more like the ideal person you have defined. People will notice the change in you almost immediately. Over time, you will find that you are actually creating within yourself the kind of character and personality that you most admire in others. You will have become the molder and the shaper of your own personal destiny. After you have applied the ABC Method to your list, you will now be completely organized and ready to get more important things done faster.
Action Exercises
First, imagine that one of your customers was going to meet with one of your prospects. What would you want him to say about you? How could you behave with your customer to assure that he says these things?
Second, talk to yourself positively all the time. Feed your mind with positive messages that describe your goals and the person you want to be.
The Power of Branding
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Posted by Brian Tracy on Jul 16, 2008
Perception Is Everything
There are four "Ps" that will enhance your ability to persuade others in both your work and personal life. They are power, positioning, performance, and politeness. And they are all based on perception.
Develop Personal Power
The first "P" is power. The more power and influence that a person perceives that you have, whether real or not, the more likely it is that that person will be persuaded by you to do the things you want them to do. For example, if you appear to be a senior executive, or a wealthy person, people will be much more likely to help you and serve you than they would be if you were perceived to be a lower level employee.
Shape Their Thinking About You
The second "P" is positioning. This refers to the way that other people think about you and talk about you when you are not there. Your positioning in the mind and heart of other people largely determines how open they are to being influenced by you.
In everything you do involving other people, you are shaping and influencing their perceptions of you and your positioning in their minds. Think about how you could change the things you say and do so that people think about you in such a way that they are more open to your requests and to helping you achieve your goals.
Learn how to make people more open to you with Superior Sales Management
Be Good At What You Do
The third "P" is performance. This refers to your level of competence and expertise in your area. A person who is highly respected for his or her ability to get results is far more persuasive and influential than a person who only does an average job.
Commit to Excellence
The perception that people have of your performance capabilities exerts an inordinate influence on how they think and feel about you. You should commit yourself to being the very best in your field. Sometimes, a reputation for being excellent at what you do can be so powerful that it alone can make you an extremely persuasive individual in all of your interactions with the people around you. They will accept your advice, be open to your influence and agree with your requests.
Treat People Politely
The fourth "P" of persuasion power is politeness. People do things for two reasons, because they want to and because they have to. When you treat people with kindness, courtesy and respect, you make them want to do things for you. They are motivated to go out of their way to help you solve your problems and accomplish your goals.
Being nice to other people satisfies one of the deepest of all subconscious needs, the need to feel important and respected. Whenever you convey this to another person in your conversation, your attitude and your treatment of that person, he or she will be wide open to being persuaded and influenced by you in almost anything you need.
Perception Is Reality
Again, perception is everything. The perception of an individual is his or her reality. People act on the basis of their perceptions of you. If you change their perceptions, you change the way they think and feel about you, and you change the things that they will do for you.
Action Exercises
Here are two things you can do immediately to put these ideas into action:
First, think continually about the impression you want to make on others and then make sure that everything you do or say is consistent with that perception.
Second, be nice to people. Practice the Golden Rule in your interactions with others. Always be polite and make others feel important.
The more people like you, the more open they are to being influenced by you.
Superior Sales Management
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Posted by Brian Tracy on Jul 8, 2008
Overcome A Major Fear
A major source of stress in your life is the "fear of rejection" or "fear of criticism." This fear of rejection manifests itself in an over-concern for the approval or disapproval of your boss or other people. The fear of rejection is often learned in early childhood as the result of a parent giving the child what psychologists call "conditional love."
Rise Above the Need For Approval
Many parents made the mistake of giving love and approval to their children only when their children did something that they wanted them to do. A child who has grown up with this kind of conditional love tends to seek for unconditional approval from others all his or her life. When the child becomes an adult, this need for approval from the parent is transferred to the workplace and onto the boss. The adult employee can then become preoccupied with the opinion of the boss. This preoccupation can lead to an obsession to perform to some undetermined high standard.
Have a great opinion of yourself with The Science of Self-Confidence
Avoid Type A Behavior
Doctors Rosenman and Friedman, two San Francisco heart specialists, have defined this obsession for performance as "Type A behavior." Experts have concluded that approximately 60% of men and as many as 30% of women are people with Type A behavior.
Don’t Burn Yourself Out
This Type A behavior can vary from mild forms to extreme cases. People who are what they call "true Type A’s" usually put so much pressure on themselves to perform in order to please their bosses that they burn themselves out. They often die of heart attacks before the age of 55. This Type A behavior, triggered by conditional love in childhood, is a very serious stress-related phenomenon in the American workplace.
Action Exercises
Here are two things you can do immediately to deal with the fear of rejection, criticism and disapproval.
First, realize and accept that the opinions of others are not important enough for you to feel stressed, unhappy or over concerned about them. Even if they dislike you entirely, it has nothing to do with your own personal worth and value as a person.
Second, refuse to be over concerned about what you think people are thinking about you. The fact is that most people are not thinking about you at all. Relax and get on with your life.
The Science of Self-Confidence
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Tags: Sales Success
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