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Every customer contact is a "moment of truth" after you have made the sales and delivered the product or service.

The key to customer satisfaction, referrals and repeat business is "after-sales service." Future sales are determined by how well people treat customers and employees during the time of ownership.


Now, based on millions of dollars and years of research, you can learn to be an effective "sales rep" for your company each time you call, visit, repair, service or trouble-shoot with a customer.

Enroll today, and start doing the things that lead to referrals, repeat business and customer satisfaction.

Learn how to build goodwill each time you see or communicate with a customer. See yourself as a "salesperson" to ensure that the customer is motivated to buy again, and to talk favorably about you to other prospective customers.

The Sales Service Excellence curriculum includes the following 5 1-hour video lessons. Each lesson is accompanied by action exercises that will help you to become a better sales manager.

Click on any of the lesson below to learn more.

1. Controlling the Selling Process
2. Building Lifelong Customer Relationships
3. Maximize your Territory's Potential
4. Finding the Best Customers
5. Selling Successfully Against Competition

Complete Online Course Lessons 1 through 5 Your Price: $195

Individual Lessons Take one or more individual lessons. Click on the lessons listed above for more details. Your Price: $39

Want to order by phone? To order by telephone call 1-858-436-7300 Customer Support Hours are 9:00 AM to 5:00 PM PST Monday through Friday