Need To Grow Sales – Its All About Customer Service

Dedicating yourself to leadership qualities that focus on communication skills and customer service is the most powerful way to bring you more luck than you can imagine. The commitment to leveraging your communication skills to improve your customer service will help you to focus on contributing value to those people whose satisfaction determines your own success and allows the ability of learning how to make money. The rule is: “Your rewards in life will always be equal to the value of your service to others.”

Your Communication Skills Impact Your Customers

The universe is always in balance. You get out what you put in. If you want to know how to make money and increase the quantity of your rewards, you must focus on increasing the quality and quantity of your customer serviceto enhance your leadership qualities.


One of the best questions that you can ask yourself, every single morning, is, “How can I improve my communication skills to increase the value of my customer service today?”
And who are your customers? Your customers are the people who depend upon you for the work that you do. Your customers are those people, the satisfaction of whom determines your rewards, your rate of promotion, your recognition and your progress in your financial and work life.

Identify Your Key Customer Service Opportunities

You have more customers than you know. To start with, your boss is your primary customer. Your most important job is to please your boss by doing what he or she considers to be the most important task for you at any given time. If you are a manager, your staff are also your customers. Your job is to know how to make money for the company and please them through your communication skills in such a way that they do an outstanding job in pleasing the people they are meant to serve.

If you are in sales or entrepreneurship, the people in the marketplace who use your products or services are perhaps your most important customers. All great success, all great fortunes, come from serving people with what they want and are willing to pay for better than someone else can serve them.

You Deserve To Know How To Make Money

It is a truism in life that, “You do not get what you want but what you deserve.”
Your central focus on your job is to do whatever is necessary to make sure that you actually deserve the rewards and benefits that you desire. Any attempt to get something that you do not honestly and justly deserve is doomed to failure and frustration. All corrupt or criminal activity, all laziness and corner cutting, is aimed at somehow getting rewards without honestly earning them in the first place.

The word “deserve” comes from the two Latin words, “De” and “Servus.” These two words combined mean “From Service.”

Many people have the uneasy feeling that they do not know how to master their leadership qualities, how to make money or do not deserve to be successful and prosperous. But the truth is that you deserve all the good things that life has to offer as long as you honestly earn them “from service” to others.

Leadership Qualities That Increase Profit

Your main concern is to put in the cause, and the effects will take care of themselves. Your job is to leverage your communications skills to showcase how to make money through your leadership qualities. Your goal is to do your work in an excellent fashion through customer service. Your rewards will then flow to you as the result of law, not chance.

If you are wondering how to make more money and better your leadership qualities, begin by building better communication skills to improve your customer service.

If this article was helpful, please share and comment below.

Topics included in this article are:

Customer Service

How To Make Money

Communication Skills

Leadership Qualities

About Brian Tracy — Brian is recognized as the top sales training and personal success authority in the world today. He has authored more than 60 books and has produced more than 500 audio and video learning programs on sales, management, business success and personal development, including worldwide bestseller The Psychology of Achievement. Brian's goal is to help you achieve your personal and business goals faster and easier than you ever imagined. You can follow him on Google+, Twitter, Facebook, Pinterest, Linkedin and Youtube.

  • I enjoyed the article Brian, especially the words of wisdom throughout!

  • Thanks for this useful post brian, keep posting we’re your fans from morocco.

    • Brian Tracy

      You are very welcome. Thank you for commenting and I’m happy to hear that you enjoyed the blog post. To YOUR success, Brian Tracy

  • We all have this instinct of going online to search for a particular phone number. That may have appeared in our inboxes and we would like to know who the person is behind the number.

  • Treat every person like a milliondollor customer!!!!!

  • We live in a world of impersonal, automated customer management instead of customer service, talk to a computer and leave your message after the beep.

    What businesses have lost sight of is the fact that the biggest companies got that way because they were all about the customer. The customer is the ONLY factor that will determine the success or failure of your business so it is important to not only increase your customer service practices and policies, but also to increase the value of your message to your customers.

    In reality, all businesses are service based because even a department store want you to buy from them because they believe they are providing the best quality products to meet your needs at the best prices. To truly be successful in business, it always has and always will be about the customer.

  • D.

    Great post! Improving customer service seems to be a lost art in todays world. I particularly liked the point you made about identifying key customer service opportunities. It may seem like common sense, but you have to ask yourself where these opportunities arise and how are you going to take them on. For some managers and business owners this can be particularly difficult if you cant see everything at once. Perhaps something like hiring a Mystery Shopping company to discretely evaluate the customer service of your organization, can help make improvements to it from the ground up? One company I know of that does this is SQM ( Perhaps what they do, can help contribute to the discussion of improving customer service.

  • Tom

    Customer service is a must, but many companies don’t write back emails they don’t like.

    Many companies shut doors for new opportunities, especially for people, who are new to the business. Nobody, almost nobody, wants to work with somebody – who is new to the market.

    In my company, customer service will be top notch. I’m in the content business 🙂

  • There’s an aspect of customer service that’s been overlooked here. I’m not saying that because I’m fantastic at customer service, it’s more that most systems are set up to serve customers. Those who suit your company well will simply glide through it and in all likelihood you’ll never notice them.

    The ones you do are those who don’t fit. They don’t like the way you do things – whatever it is, you come to notice them. Only, my point is this: are they actually a good client? Or for that matter, prospect.

    After all, your best prospects just pick up the phone and call your sales department, leave a message for 20 pallets next Thursday. No problem. Routine, sensible stuff – yet those 20 pallets represent a week’s profit.

    So take good care of your customer service, and make sure they’re actually taking notice of the people who’re bringing you real profits!

Follow Brian & Join the Discussion